Yes — that's exactly what the guarantee is for. The AI receptionist refund policy is the 30-day "First 10 Leads On Us" money-back guarantee: if Ava doesn't capture your first 10 leads in the first 30 days, you get your money back.
A "lead" here is concrete, not a vague promise. Ava captures the caller's name, phone number, address, and issue on every call and sends you an instant SMS and email summary. You can count them yourself. Ten captured leads in 30 days, or the month is on us.
This matters because it flips the risk. Most phone-answering options ask you to pay first and hope it works — a live service bills its minutes whether or not a single job comes out of it. With this offer, the first month is $97, and even that is backed by the guarantee. If the leads don't show up, you're not out anything.
One thing to be straight about: the guarantee covers lead capture, not your close rate. If Ava hands you 10 leads with names, numbers, and "my spring snapped, car's trapped" details, she's done her job. Booking those into paid work still depends on your pricing, your availability, and how fast your techs roll. Most shops answering live and calling back fast convert those leads well — but that's your side of the equation.
Treat the first month as a paid pilot where the downside is capped at zero. Forward your number, let Ava handle the 7 AM broken-spring calls and the Sunday night "door won't close" calls, and watch the summaries come in. If the leads are there, the $297 flat rate after month one pays for itself with a job or two. If they're not, you ask for the refund and walk away.
For the math on what those captured leads are worth once they're booked, see the ROI of an AI receptionist worked out for a garage door shop.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.